FAQs
Have a question? You’re in the right place.
We’ve gathered the most common questions from our customers and answered them here to make shopping with us as smooth as possible. From shipping and returns to sizing and product care, you’ll find the essentials below.
If you don’t see the answer you’re looking for, feel free to reach out to us at info@livy-boutique.com — we’re always happy to help.
How do i know if my order has been placed successfully?
You will get an automatic email saying your order has been processed. Once the order has been sent to you, you will get another email saying your order has been despatched and we will give you the tracking ID to follow up your shipment.
How do i know when my order will arrive?
Once you're at checkout you'll have an ETA for each of the products you order.
The ETA may differ between products depending on where they're located and the shipping method you've selected.
How do i return an item for refund?
If your item has all tags and labels attached, remains unworn, unwashed, unsoiled and is within our 30 days return period please ship it back following the instructions on the returns form. Remember to fill in your returns sheet with your request and put this sheet in your parcel when you return it back to us. Once we receive your return, we will send you an email to confirm that we’ve received it. If no exception with your return is faced your request will be processed within 2-3 working days.
Refunds for full priced items are issued to your original payment method. Refunds for regular sale items can only be processed through a Gift Certificate to be used on our site. If your order had any shipping costs, these will not be refunded.
To return your order, please use a ‘TRACKED’ Service as we can only refund items which are returned to us. We don't reimburse you for your postage cost back to us.
How do i exchange an item?
If your item had all tags and labels attached, remains unworn, unwashed, unsoiled and is within our 30 days returns period please ship it back following the instructions on the returns form. Remember to fill in your returns sheet with your request and put this sheet in your parcel when you return it back to us.
Once we receive your return, we will send you an email to confirm that we’ve received it. If no exception with your return is faced, your request will be processed within 2-3 working days when we will send you your exchange item(s). As soon as we ship your item(s), you'll receive an email with the tracking ID to follow up your shipment.
Our returns policy
The items must be unused, unworn, fitted with the original tags and packaging and with no markings or any type of damage.
Items must be returned in the condition they were received in otherwise refunds & exchanges cannot be enforced.
All returns must be shipped within 28 days of being received. Please use a tracking number on all returns/exchanges, we can only refund/exchange for goods we receive that fit our terms.
Sale items: can be exchanged or refunded via store credit only, if they meet our terms and conditions.
Underwear: for hygiene reasons we cannot accept returns or exchanges on underwear/swimwear.
Do you ship internationally?
We ship all over the world, most countries are free shipping however there are some exclusions.